Resumption of Shipments to the US - Important Information and Revised Terms of Sale

Dear Customer,

We are pleased to let you know that Mountain Red is recommencing shipments to the United States on a trial basis. Our carrier has re-established deliveries under the recently introduced new rules, and we are now able to resume sending orders to our valued US customers.

Please note the following important information:

  • 15% Tariff: A tariff of 15% is now payable on all orders, regardless of value. This will appear as a separate line item during checkout. Please note this tariff has been instructed by the current US Administration, and while collected as part of your  order, it is then paid to the US Administration through our provider NZ Post.

  • Delivery Duty Paid: We will ship on a Delivery Duty Paid basis. This includes a calculated cost of duty and tax on each order, and is detailed during checkout. However, Mountain Red is not responsible for any additional duties, taxes, fees, or importation costs or fees that may be applied by US authorities on entry into the US. 

  • Customs Environment: As the US customs environment remains complex and highly uncertain, Mountain Red cannot accept responsibility for goods that may  seized or otherwise impounded by any US agency for any reason. Similarly Mountain Red will not be held responsible for any additional costs incurred. No refund will be issued for any goods that are seized ot detained on entry into the US. 

    • If goods are returned to us in satisfactory condition, a refund will be processed less all postage fees incurred.

  • Agreement to Terms: By purchasing through our website, you confirm that you understand and agree to these terms of sale.

  • Legal Compliance: Please note we cannot mark products as “gifts” or undervalue goods, as such practices are illegal and may result in our being blacklisted by US authorities.

We appreciate your understanding and cooperation as we navigate these changes. Thank you for your continued support of Mountain Red — we remain committed to providing you with New Zealand’s most trusted deer velvet supplement.

If you require any additional information or clarification, please contact us prior to placing your order by email to enquiries@mountainred.com

Warm regards,
The Mountain Red Team