Shipping and delivery
All orders placed before 2pm (NZST) Monday through to Friday are eligible for same day dispatch.
We'll send you an email when your order has been dispatched with your tracking details so that you can follow your order’s journey. If you don’t receive an email to your inbox, please check your spam folder for tracking details.
New Zealand orders
New Zealand orders are sent using CourierPost. Please note CourierPost periodically experiences service delays in various parts of New Zealand as a result of heightened Covid-19 safety procedures. Please visit the CourierPost website for their delivery updates https://www.courierpost.co.nz/track/delivery-delays/.
Free shipping for all New Zealand orders currently.
All international orders are sent via tracked courier New Zealand Post International Services.
International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of Mountain Red. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.
Please ensure your delivery address is correct at checkout, Mountain Red is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. Mountain Red cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery/non-collection.
New Zealand Post provides safe and fast shipping worldwide. Transit times provided in your tracking details are estimates only and delivery times may be extended due to delays such as customs, quarantine processing, freight plane schedules and demand in your region. Please track your order using the tracking details provided in your shipping confirmation email. If you don’t receive an email to your inbox, please check your spam folder for tracking details.
Countries shipped to and their rates are dictated by New Zealand Post with regions of but not limited to:
Asia, Africa, Europe, Australia, North America and South America.
PLEASE NOTE THAT FOR SOME AREAS THAT ARE DEFINED BY OUR COURIER AS EXEMPT WE NEED TO CHARGE AN ADDITIONAL FREIGHT FEE. These destinations are as follows:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, Christmas Island, Cocos (Keeling) Islands, India, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, Sri Lanka, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Israel, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela .
To return your product, you should mail your product to:Mountain Red, 8 Cresswell Place, Richmond, Nelson 7020, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Sustainable and Recyclable Packaging
As part of our commitment to the environment, we have moved to sustainable and recyclable packaging where possible.
Our compostable mailers are made from a combination of PBAT, a bio based polymer which is compostable, and PLA which is made up of plant materials such as regular ﬁeld corn and wheat straw. Our use of PLA makes up barely 0.05% of the annual global corn crop, making it an incredibly low-impact resource.
Our bags are certified by the leading authorities worldwide; meeting American, European, International and Australian standards – including certiﬁcations for your domestic home compost. To gain these certiﬁcations, the product must break down within 90 days in commercial compost and 180 days in domestic compost conditions, including worm farm compost. After degradation, they must leave no harmful residues behind.
We are pleased to announce that with immediate effect all of our packaging for international orders will include fully recyclable tissue paper.
Our personalised tissue is made from cellulose fibre where the active acid pulp is eliminated during processing. It is also lignin- and sulphur-free, meaning that our ink won’t transfer from the tissue and the paper won’t leave behind any of these chemicals when decomposing. As with our certified packaging from responsible sources, the tissue paper is FSC Certified. The FSC or Forest Stewardship Council certifies that the paper products that make up our printed tissue paper are sourced from a forest and supply chain that is managed responsibly and sustainably. FSC forest management standards are developed at an international level, and are then adapted to individual countries’ legal, social, and geographical settings, through national standards.
So when you choose Mountain Red, you are also choosing Green!